People who will be deaf or hard-of-hearing

• We’ll expose the consumer to our Flight Attendant while making the latest Airline Attendant aware of the brand new User’s needs.
• We shall recommend the customer he/she has to deplane in the their/her destination or that he/she has to will still be up to speed at the an advanced area. We can’t, however, ensure that he/she won’t deplane at the an intermediate prevent if the he/she chooses to get it done.
• We will help the Customers away from their/this lady arrival gate in order to their/the girl deviation gate if the his/the woman schedule relates to a link. Yet not, the consumer need certainly to pick him/herself while the that have asked recommendations as he/she finds the partnership airport.

Please note: We predict the consumer to check out the Crew Members’ rules having his or https://datingranking.net/cs/green-singles-recenze/ her own Cover in addition to Shelter away from anyone else.

• We really do not give custodial proper care otherwise stick with the client into the routes or in new entrance city before deviation or while in the a good layover.
• We really do not escort the consumer to a particular group otherwise have a look at said party’s identity.

People that are deaf otherwise hard-of-hearing can get label our Teletypewriter (TTY) number, step 1 (800) 533-1305, and you can consult a southwestern Airlines Customers Member. The Consumer Agents will assist with and come up with bookings and answering standard inquiries. People get reach our Buyers Interactions Agencies through the Correspondence Relay Services via 711.

When reservation an alternative reservation, Users may use the newest “Unique Guidance” connect to your Passenger Payment Info page to suggest that he/she is deaf or hard of hearing. Whenever booking online, Consumers can get notice that there’s a connection (recognized that have a concern draw) that sends the consumer toward information on the regulations to own assisting People having handicaps. Following Consumer has chose his/the lady option(s), the client would be to mouse click “Continue” and you will finish the reservation processes.

In the event the a booking has already been authored, just click towards the “Flight | Lodge | CAR” connect located on the best of our own website. Upcoming, look for “Carry out Reservations” regarding the “Flight” column, type in the desired recommendations, and pick “Keep.” Out of one to webpage, click the “Special Advice” hook up. Once a customer have added his/their choice(s), the consumer is mouse click “Continue” additionally the advice will be spared toward Users booking.

Customers also can suggest us of any disability-related take a trip needs in the course of scheduling of the cell otherwise, in the event the a reservation has already been produced, by the contacting 1-800-I-FLY-SWA (1-800-435-9792) ahead of traveling

We inquire you to definitely Customers who are deaf otherwise hard-of-hearing and need direction select by themselves while the sorts of assistance they require up on arrival at airport, within gate, onboard the brand new aircraft, any kind of time partnership facts, as well as the fresh new interest. If the a customers refers to his/the girl should all of our Customer service Broker within deviation entrance also to all of our Trip Team just after on board this new flights, we could definitely introduce a reasonable technique of telecommunications. We’ll make sure the Customer possess quick the means to access the exact same guidance offered to other Guests on the door urban area and aboard the flights (age.g., boarding and you may luggage allege pointers, agenda alter, trip safety advice, etcetera.).

Customers who are blind otherwise have lower sight

When reservation an alternate scheduling, Customers may use the newest “Unique Recommendations” connect with the Passenger Commission Facts page to suggest he/she actually is blind otherwise possess low sight. Whenever reservation on the web, Users can get note that discover an association (recognized with a question mark) you to sends the user towards the information on our regulations for helping Passengers with disabilities. Following Customers features picked their/her choice(s), the consumer should mouse click “Continue” and you may complete the booking techniques. In the event the a scheduling was already written, follow on to the “Journey | Resorts | CAR” hook up located on the top of our own home page. Then, come across “Would Bookings” throughout the “Flight” line, enter in the mandatory suggestions, and choose “Continue.” Out-of one to webpage, click on the “Special Advice” hook. Shortly after a customers keeps extra their/this lady solution(s), the client should mouse click “Continue” while the advice might possibly be protected to your Customers booking.